Refund policy
In-store Orders
Eligible items purchased in-store may be returned, exchanged or brought back for store credit within 21 days of purchase. Items must be unused, unwashed, and resalable as new, with original tags (where present) and packaging intact. Towels are returnable if unused, unwashed, and in their original packaging; they do not come with tags.
Gift cards, special order items, and sale or clearance items are not eligible for refund. Opened or used consumable and personal care items — including incense, soap, room spray, and nail clippers — are not eligible for refund for hygiene reasons; once a seal is broken or a product shows signs of use, it can't be resold. Books, zines, and prints must be returned in resalable, unread condition — no creases, markings, or damage to covers or pages — to be eligible.
Online Orders
You may return any regular-priced item for a refund, exchange, or store credit by sending it back to us within 10 days of the delivery date, as indicated in your tracking details. Please note that return shipping costs are the customer's responsibility. Items must be unused, unwashed, and resalable as new, with original tags (where present) and packaging intact. Towels are returnable if unused, unwashed, and in their original packaging; they do not come with tags.
Gift cards, special order items, and sale or clearance items are not eligible for refund. Opened or used consumable and personal care items — including incense, soap, room spray, and nail clippers — are not eligible for refund for hygiene reasons; once a seal is broken or a product shows signs of use, it can't be resold. Books, zines, and prints must be returned in resalable, unread condition — no creases, markings, or damage to covers or pages — to be eligible. If the item we receive does not meet these specifications, it will be sent back to the customer at their cost. Money will be refunded in the same manner in which it was purchased.
To start your return, please contact us directly at [email protected] with your order number and the item(s) you wish to return, exchange, or receive store credit for. Further instructions will be provided at that point.
If your item arrives damaged or defective, please let us know within 3 days by contacting us directly at [email protected]. Be sure to include a photo of the damage/defect and a detailed description in your damage claim. We will assess the issue and move forward accordingly, depending on the situation.
Price Adjustments (Sale Events)
If you purchase an item at regular price and it goes on sale as part of a sales event within 7 days of your purchase date, we'll credit the price difference back to you as an e-gift card. Requests made more than 7 days after the original purchase date are not eligible for a price adjustment.