Shipping policy
Orders are thoughtfully packed and shipped from our shop in Vancouver, BC. We take care to process each order promptly, and most shipping rates include insurance to protect your items against loss or damage in transit.
Local Orders (BC)
$16.00 CAD standard with tracking, 3–10 business days
Free local pickup, 1–2 business days
Free shipping on orders over $100 CAD
Canadian Orders
$22.00 CAD standard with tracking, 5–10 business days
Free shipping on orders over $150 CAD
USA Orders
$28.00 CAD (approx. $20 USD) USPS Ground, 6–10 business days
Free shipping on orders over $195 CAD (approx. 140 USD)
Starting January 5th, 2026: Tax and duties included.
Due to the elimination of the de minimis shipping exception, all orders shipped to the U.S. are now subject to import duties. Starting January 5th, 2026, prices shown for U.S. customers have been adjusted accordingly, and duties are remitted by our shop (Delivered Duty Paid). This means all import costs are included at checkout, and you will not be charged any additional duties or taxes upon delivery.
International Orders
We regret that we cannot ship to countries outside of Canada and the USA via the website at this time. If you’d like to discuss an international special order, please contact us directly at [email protected]
Refund policy
In-store Orders
Eligible items purchased in-store may be returned, exchanged or brought back for store credit within 21 days of purchase. The item you wish to bring back must be in original condition with attached tags and original packaging. Consumable items (such as candles, fragrances, soap, and room spray) and printed matter (such as books and magazines) are not eligible for refund and considered final sale.
Online Orders
You may return any regular-priced item for a refund, exchange, or store credit by sending it back to us within 10 days of the delivery date, as indicated in your tracking details. Please note that return shipping costs are the customer’s responsibility. Consumable items (such as candles, fragrances, soap, and room spray), sale items and printed matter (such as books and magazines) are not eligible for refund and considered final sale. The item we receive must be in original condition with attached tags and original packaging. If the item we receive does not meet these specifications, it will be sent back to the customer at their cost. Money will be refunded in the same manner in which it was purchased.
To start your return, please contact us directly at [email protected] with your order number and the item(s) you wish to return, exchange, or receive store credit for. Further instructions will be provided at that point.
If your item arrives damaged or defective, please let us know within 3 days by contacting us directly at [email protected]. Be sure to include a photo of the damage/defect and a detailed description in your damage claim. If the deliver box is damaged, please also provide a photo of it. We will assess the issue and move forward accordingly, depending on the situation.
Pick up policy
If you have made an online purchase and selected the “Pickup in store” option, please note that the purchased item(s) will be held for up to 30 days. Failure to pick up within this timeframe may result in unclaimed orders being cancelled, returned to inventory and refunded based on the original form of payment.
Taxes and Duties
Listed prices exclude any taxes or shipping costs unless specified. Canadian orders are subject to full sales taxes, depending on your province.
Additional Notes
We currently do not offer price adjustments or price matching—please make your purchase carefully. Fees incurred from rejected packages will be the responsibility of the customer.
Inventory is subject to change—if an item you purchased is no longer available, you will be informed immediately and offered a refund or postponed shipment date.